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Customer Service

Our Corporate Plan sets out our core values of communication, working together, professionalism, valuing individuals, integrity, equality and adaptability.

Through these values, Loughs Agency is committed to achieving the highest standards of customer service.

Our Customer Service Charter outlines the standards you can expect when contacting the Loughs Agency by telephone, text, letter, email, website or in person. If you feel that we are falling short of these high standards, please let us know.

Please click here to access our Customer Service Charter.


Got a complaint? Tell us.

Loughs Agency welcomes any suggestions for improving its services. You can help by using our complaints procedure. Your experience can help us deliver an even better service in the future.

Click here to access our Complaints Procedure

Her Majesty Queen Elizabeth II

21 April 1926 to 8 September 2022