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Customer Service

Our Corporate Plan sets out our core values of communication, working together, professionalism, valuing individuals, integrity, equality and adaptability.

Through these values, Loughs Agency is committed to achieving the highest standards of customer service.

Our Customer Service Charter outlines the standards you can expect when contacting the Loughs Agency by telephone, text, letter, email, website or in person. If you feel that we are falling short of these high standards, please let us know.

Please click here to access our Customer Service Charter.


Got a complaint? Tell us.

Loughs Agency welcomes any suggestions for improving its services. You can help by using our complaints procedure. Your experience can help us deliver an even better service in the future.

Click here to access our Complaints Procedure


Following the Government’s advice in relation to COVID-19, Loughs Agency has put in place a number of measures to maximise our capacity to continue to deliver our services as best we can.