contact us

22 Victoria Road
Northern Ireland
BT47 2AB

Tel: +44 (0) 28 7134 2100

Dundalk Street,
Co Louth,
Rep. of Ireland

Tel: +353 (0) 42 938 3888

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Customer Service

We have set out in our Corporate Plan 2014-2016 our core values of communication, working together, professionalism, valuing individuals, integrity, equality and adaptability.

Through these values the Loughs Agency is committed to maintaining and improving its commitment to and delivery of, the highest standards of customer service.

Our customer service charter sets out the standards of customer service you can expect from us when contacting the Loughs Agency by telephone, text phone, letter, e-mail, website or in person. If you feel that we are falling short of these high standards, please let us know.

Please click here to access our Customer Service Charter.


Got a complaint? Tell us.

The Loughs Agency welcomes any suggestions for improving its services and you can help by using our comments and complaint procedure. Your experience can help us improve our services so that you, and others, receive an even better service in the future.

Click here to access our Complaints Procedure